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What companies are(n't) doing about web site assurance

  • SUNY Buffalo
  • Michigan State University

Research output: Contribution to journalArticlepeer-review

27 Scopus citations

Abstract

Despite the growing evidence that trustworthy Web sites are integral to e-commerce, little research is seen into what companies are doing to incorporate consumer assurances into their seats. Research has linked consumers' willingness to buy with assurance seals, but so far companies seem lukewarm about getting third parties to provide them. Most companies are interested only in privacy seals, electing not to assure consumers about security or business integrity. For the most part, only large companies with an established reputation seemed willing to invest in even a privacy seal.

Original languageEnglish
Pages (from-to)33-40
Number of pages8
JournalIT Professional
Volume4
Issue number3
DOIs
StatePublished - May 2002

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