TY - GEN
T1 - Using cognitive work analysis to design communication support tools for patients with language barriers
AU - Benda, Natalie C.
AU - Higginbotham, Jeffrey
AU - Fairbanks, Rollin J.
AU - Lin, Li
AU - Bisantz, Ann M.
N1 - Publisher Copyright:
Copyright 2017 by Human Factors and Ergonomics Society.
PY - 2017
Y1 - 2017
N2 - Patients with language barriers face healthcare disparities associated with access to care, satisfactions with care, and the quality and safety of the care they receive. The central solution to addressing these barriers is through the use of professional interpreters but there are difficulties associated with consistently using these services. This study used cognitive work analysis to identify the goals, constraints and affordances associated with patient communication to develop support requirements for communicating with patients with language barriers. Specific communication support objectives discovered included: supporting various cultural background and levels of health literacy, identifying when information is not properly conveyed, and providing a means to convey the information in a different way to allow for subsequent checks in understanding. These objectives can be utilized as inputs for the development of tools to support communication with patients with language barriers.
AB - Patients with language barriers face healthcare disparities associated with access to care, satisfactions with care, and the quality and safety of the care they receive. The central solution to addressing these barriers is through the use of professional interpreters but there are difficulties associated with consistently using these services. This study used cognitive work analysis to identify the goals, constraints and affordances associated with patient communication to develop support requirements for communicating with patients with language barriers. Specific communication support objectives discovered included: supporting various cultural background and levels of health literacy, identifying when information is not properly conveyed, and providing a means to convey the information in a different way to allow for subsequent checks in understanding. These objectives can be utilized as inputs for the development of tools to support communication with patients with language barriers.
UR - https://www.scopus.com/pages/publications/85042474406
U2 - 10.1177/1541931213601514
DO - 10.1177/1541931213601514
M3 - Conference contribution
AN - SCOPUS:85042474406
T3 - Proceedings of the Human Factors and Ergonomics Society
SP - 120
EP - 124
BT - Proceedings of the Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017
PB - Human Factors an Ergonomics Society Inc.
T2 - Human Factors and Ergonomics Society 2017 International Annual Meeting, HFES 2017
Y2 - 9 October 2017 through 13 October 2017
ER -