Trauma-Informed Care Outcome Study

Trauma-informed care (TIC) is a widely adopted organizational approach to health and human services. The current study occurred within a residential addiction treatment agency and has two aims: To operationalize the processes, an agency can take to become trauma informed and assesses the impact of a multiyear TIC implementation project on organizational climate, procedures, staff and resident satisfaction, and client retention in treatment. Pearson χ² tests were computed to assess variation in client satisfaction and discharge status, while climate, procedures, and staff satisfaction were assessed by effect size differences. Following TIC implementation, there were positive changes in each of the five outcomes assessed. Workplace satisfaction, climate, and procedures improved by moderate to large effect sizes, while client satisfaction and the number of planned discharges improved significantly. The current study provides support for implementing TIC. Future research may continue to examine the influence of TIC implementation.