@inproceedings{57d67004a4f74e41bf513683678fd171,
title = "The Effect of Varying User Risk Levels on Perceived Social Presence in Mental Health Chatbots",
abstract = "The COVID-19 outbreak has witnessed a significant increase in the development and testing of healthcare chatbots. However, this could raise ethical concerns and pose challenges for responsible research in sensitive healthcare areas such as mental health. Our study focuses on the application of the Social Presence theory to mental-health chatbots. We use quantitative content analysis to determine if users in high-risk mental-health situations require a higher level of social presence from chatbots. Our research contributes to designing improved mental-health chatbots.",
keywords = "chatbot, mental health app, risk levels, Social presence, Social Presence theory",
author = "Thimmanayakanapalya, \{Sagarika Suresh\} and Raghvendra Singh and Pavankumar Mulgund and Sun, \{Ying Chih\} and Raj Sharman",
note = "Publisher Copyright: {\textcopyright} 2023 29th Annual Americas Conference on Information Systems, AMCIS 2023. All rights reserved.; 29th Annual Americas Conference on Information Systems: Diving into Uncharted Waters, AMCIS 2023 ; Conference date: 10-08-2023 Through 12-08-2023",
year = "2023",
language = "English",
series = "29th Annual Americas Conference on Information Systems, AMCIS 2023",
publisher = "Association for Information Systems",
booktitle = "29th Annual Americas Conference on Information Systems, AMCIS 2023",
address = "United States",
}