Project Virtuality Effects on Project Team Trust and Project Success

This paper describes the development and testing of an integrated virtual project team trust-performance model. The study involved surveying team members of various projects in a number of predominately service organizations. The results suggest the importance of longitudinal virtuality in determining team member trust and project outcomes. Trust, in turn, was found to be a significant predictor of project outcomes, and indirectly project success. All three dimensions (schedule, task and budget performance) were found to be important components of project outcomes and significant predictors of project success. Study results suggest that space virtuality does not significantly influence trust.