Minimizing Communication Challenges Faced by Virtual Project Teams

During the 2020 spring semester, courses rapidly transitioned online in response to the COVID-19 pandemic. This rapid transition online and transformation of team projects presented a unique opportunity to study team dynamics, specifically communication challenges, within virtual team projects. For most students, the 2020 spring semester was the first time they had to complete a virtual team project; however, with the rise in remote work in industry, many students will have jobs that include virtual work on teams. As such, investigating the communication challenges undergraduate engineering students experienced provides important insights to guide classroom instruction and tips for students working on virtual teams. Furthermore, this work has the potential to improve both virtual and in-person team project designs and increase the impact of team projects on the education of engineering undergraduate students by encouraging effective communication. We collected open-ended survey responses and conducted interviews with a range of engineering majors and class standing. We analyzed the data with a conventional qualitative content approach allowing for the development of emergent codes. Throughout the coding process, inter-rater reliability (IRR) quantitatively assessed the coding agreement across researchers until the IRR was higher than 80% for each coding category and the overall IRR across all categories was higher than 90%. The data from the interviews showed students perceived poorer team communication in the virtual environment, limiting team's effectiveness in completing tasks. Students mentioned that the environment had negative effects on the collaboration and relationship formation of the group members. Some students described strategies they adapted for improving communication, including approaches for establishing clear expectations, streamlining meetings, and building trust. Results indicate that designing a meeting structure with thorough planning documentation that designates time for social interactions to foster trust between team members is a powerful method for encouraging effective communication and overall project success.