MANAGING IT SOURCING RELATIONSHIPS USING SERVICE LEVEL AGREEMENTS: A RELATIONAL EXCHANGE APPROACH

Jahyun Goo; R. Kishore; Kichan Nam; H. R. Rao; Yongil Song

MANAGING IT SOURCING RELATIONSHIPS USING SERVICE LEVEL AGREEMENTS: A RELATIONAL EXCHANGE APPROACH

Jahyun Goo
, R. Kishore
, Kichan Nam
, H. R. Rao
, Yongil Song

Management Science and Systems

SUNY Buffalo
Sogang University

Research output: Contribution to conference › Paper › peer-review

2 Scopus citations

Abstract

This research-in-progress attempts to investigate how the relational elements in SLAs may potentially boost the success of sourcing relationships. The study provides insight into the development of relational governance through contractual governance over the course of a sourcing engagement, drawing upon relational exchange theory (RET). In particular, we wish to develop a set of possible guidelines that a firm can use to help cultivate an appropriate relationship with a service provider.

Original language	English
Pages	1630-1634
Number of pages	5
State	Published - 2003
Event	9th Americas Conference on Information Systems, AMCIS 2003 - Tampa, United States Duration: Aug 4 2003 → Aug 6 2003

Conference

Conference	9th Americas Conference on Information Systems, AMCIS 2003
Country/Territory	United States
City	Tampa
Period	08/4/03 → 08/6/03

Keywords

IT sourcing
relational exchange theory
service level agreements (SLAs)

Cite this

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title = "MANAGING IT SOURCING RELATIONSHIPS USING SERVICE LEVEL AGREEMENTS: A RELATIONAL EXCHANGE APPROACH",

abstract = "This research-in-progress attempts to investigate how the relational elements in SLAs may potentially boost the success of sourcing relationships. The study provides insight into the development of relational governance through contractual governance over the course of a sourcing engagement, drawing upon relational exchange theory (RET). In particular, we wish to develop a set of possible guidelines that a firm can use to help cultivate an appropriate relationship with a service provider.",

keywords = "IT sourcing, relational exchange theory, service level agreements (SLAs)",

author = "Jahyun Goo and R. Kishore and Kichan Nam and Rao, \{H. R.\} and Yongil Song",

note = "Publisher Copyright: {\textcopyright} 2003, Association for Information Systems. All rights reserved.; 9th Americas Conference on Information Systems, AMCIS 2003 ; Conference date: 04-08-2003 Through 06-08-2003",

year = "2003",

language = "English",

pages = "1630--1634",

}

TY - CONF

T1 - MANAGING IT SOURCING RELATIONSHIPS USING SERVICE LEVEL AGREEMENTS

T2 - 9th Americas Conference on Information Systems, AMCIS 2003

AU - Goo, Jahyun

AU - Kishore, R.

AU - Nam, Kichan

AU - Rao, H. R.

AU - Song, Yongil

PY - 2003

Y1 - 2003

N2 - This research-in-progress attempts to investigate how the relational elements in SLAs may potentially boost the success of sourcing relationships. The study provides insight into the development of relational governance through contractual governance over the course of a sourcing engagement, drawing upon relational exchange theory (RET). In particular, we wish to develop a set of possible guidelines that a firm can use to help cultivate an appropriate relationship with a service provider.

AB - This research-in-progress attempts to investigate how the relational elements in SLAs may potentially boost the success of sourcing relationships. The study provides insight into the development of relational governance through contractual governance over the course of a sourcing engagement, drawing upon relational exchange theory (RET). In particular, we wish to develop a set of possible guidelines that a firm can use to help cultivate an appropriate relationship with a service provider.

KW - IT sourcing

KW - relational exchange theory

KW - service level agreements (SLAs)

UR - https://www.scopus.com/pages/publications/85139156482

M3 - Paper

AN - SCOPUS:85139156482

SP - 1630

EP - 1634

Y2 - 4 August 2003 through 6 August 2003

ER -

MANAGING IT SOURCING RELATIONSHIPS USING SERVICE LEVEL AGREEMENTS: A RELATIONAL EXCHANGE APPROACH

Abstract

Conference

Keywords

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