Let's Chat: Understanding User Expectations in Socialbot Interactions

Elizabeth Soper; Erin Pacquetet; Sougata Saha; Souvik Das; Rohini Srihari

Let's Chat: Understanding User Expectations in Socialbot Interactions

Elizabeth Soper
, Erin Pacquetet
, Sougata Saha
, Souvik Das
, Rohini Srihari

Department of Computer Science and Engineering

SUNY Buffalo
Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

This paper analyzes data from the 2021 Amazon Alexa Prize Socialbot Grand Challenge 4, in order to better understand the differences between human-computer interactions (HCI) in a socialbot setting and conventional human-to-human interactions. We find that because socialbots are a new genre of HCI, we are still negotiating norms to guide interactions in this setting. We present several notable patterns in user behavior toward socialbots, which have important implications for guiding future work in the development of conversational agents.

Original language	English
Title of host publication	HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop
Editors	Su Lin Blodgett, Hal Daume, Michael Madaio, Ani Nenkova, Brendan O'Connor, Hanna Wallach, Qian Yang
Publisher	Association for Computational Linguistics (ACL)
Pages	34-39
Number of pages	6
ISBN (Electronic)	9781955917902
State	Published - 2022
Event	2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, HCI+NLP 2022 - Seattle, United States Duration: Jul 15 2022 → …

Publication series

Name	HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop

Conference

Conference	2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, HCI+NLP 2022
Country/Territory	United States
City	Seattle
Period	07/15/22 → …

Cite this

Soper, E., Pacquetet, E., Saha, S., Das, S., & Srihari, R. (2022). Let's Chat: Understanding User Expectations in Socialbot Interactions. In S. L. Blodgett, H. Daume, M. Madaio, A. Nenkova, B. O'Connor, H. Wallach, & Q. Yang (Eds.), HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop (pp. 34-39). (HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop). Association for Computational Linguistics (ACL).

Soper, Elizabeth ; Pacquetet, Erin ; Saha, Sougata et al. / Let's Chat : Understanding User Expectations in Socialbot Interactions. HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop. editor / Su Lin Blodgett ; Hal Daume ; Michael Madaio ; Ani Nenkova ; Brendan O'Connor ; Hanna Wallach ; Qian Yang. Association for Computational Linguistics (ACL), 2022. pp. 34-39 (HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop).

@inproceedings{c87f5acfdaaa4d3187059fa7028e6809,

title = "Let's Chat: Understanding User Expectations in Socialbot Interactions",

abstract = "This paper analyzes data from the 2021 Amazon Alexa Prize Socialbot Grand Challenge 4, in order to better understand the differences between human-computer interactions (HCI) in a socialbot setting and conventional human-to-human interactions. We find that because socialbots are a new genre of HCI, we are still negotiating norms to guide interactions in this setting. We present several notable patterns in user behavior toward socialbots, which have important implications for guiding future work in the development of conversational agents.",

author = "Elizabeth Soper and Erin Pacquetet and Sougata Saha and Souvik Das and Rohini Srihari",

note = "Publisher Copyright: {\textcopyright} 2022 Association for Computational Linguistics.; 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, HCI+NLP 2022 ; Conference date: 15-07-2022",

year = "2022",

language = "English",

series = "HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop",

publisher = "Association for Computational Linguistics (ACL)",

pages = "34--39",

editor = "Blodgett, \{Su Lin\} and Hal Daume and Michael Madaio and Ani Nenkova and Brendan O'Connor and Hanna Wallach and Qian Yang",

booktitle = "HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop",

}

Soper, E, Pacquetet, E, Saha, S, Das, S & Srihari, R 2022, Let's Chat: Understanding User Expectations in Socialbot Interactions. in SL Blodgett, H Daume, M Madaio, A Nenkova, B O'Connor, H Wallach & Q Yang (eds), HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop. HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop, Association for Computational Linguistics (ACL), pp. 34-39, 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, HCI+NLP 2022, Seattle, United States, 07/15/22.

Let's Chat: Understanding User Expectations in Socialbot Interactions. / Soper, Elizabeth; Pacquetet, Erin; Saha, Sougata et al.
HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop. ed. / Su Lin Blodgett; Hal Daume; Michael Madaio; Ani Nenkova; Brendan O'Connor; Hanna Wallach; Qian Yang. Association for Computational Linguistics (ACL), 2022. p. 34-39 (HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Let's Chat

T2 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, HCI+NLP 2022

AU - Soper, Elizabeth

AU - Pacquetet, Erin

AU - Saha, Sougata

AU - Das, Souvik

AU - Srihari, Rohini

PY - 2022

Y1 - 2022

N2 - This paper analyzes data from the 2021 Amazon Alexa Prize Socialbot Grand Challenge 4, in order to better understand the differences between human-computer interactions (HCI) in a socialbot setting and conventional human-to-human interactions. We find that because socialbots are a new genre of HCI, we are still negotiating norms to guide interactions in this setting. We present several notable patterns in user behavior toward socialbots, which have important implications for guiding future work in the development of conversational agents.

AB - This paper analyzes data from the 2021 Amazon Alexa Prize Socialbot Grand Challenge 4, in order to better understand the differences between human-computer interactions (HCI) in a socialbot setting and conventional human-to-human interactions. We find that because socialbots are a new genre of HCI, we are still negotiating norms to guide interactions in this setting. We present several notable patterns in user behavior toward socialbots, which have important implications for guiding future work in the development of conversational agents.

UR - https://www.scopus.com/pages/publications/85137595297

M3 - Conference contribution

AN - SCOPUS:85137595297

T3 - HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop

SP - 34

EP - 39

BT - HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop

A2 - Blodgett, Su Lin

A2 - Daume, Hal

A2 - Madaio, Michael

A2 - Nenkova, Ani

A2 - O'Connor, Brendan

A2 - Wallach, Hanna

A2 - Yang, Qian

PB - Association for Computational Linguistics (ACL)

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ER -

Soper E, Pacquetet E, Saha S, Das S, Srihari R. Let's Chat: Understanding User Expectations in Socialbot Interactions. In Blodgett SL, Daume H, Madaio M, Nenkova A, O'Connor B, Wallach H, Yang Q, editors, HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop. Association for Computational Linguistics (ACL). 2022. p. 34-39. (HCI+NLP 2022 - 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing, Proceedings of the Workshop).

Let's Chat: Understanding User Expectations in Socialbot Interactions

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