TY - GEN
T1 - Language error in aviation maintenance
T2 - 49th Annual Meeting of the Human Factors and Ergonomics Society, HFES 2005
AU - Drury, C. G.
AU - Ma, J.
PY - 2005
Y1 - 2005
N2 - English is the language of aviation, including aviation maintenance. As more maintenance work is outsourced to non-English-speaking countries, language error may be a problem. A study of 254 maintenance personnel at nine sites in Chinese-speaking countries measured the reported incidences of seven scenarios and tested intervention effectiveness. Four of the scenarios had reported incidence of 4-5 per year, and the expected causal factors were reported. A test of interventions to work documentation revealed that participants tended to maintain a constant level of accuracy and speed to produce this level. A Chinese translation of the document was the only significant intervention, giving about a 10% speed advantage.
AB - English is the language of aviation, including aviation maintenance. As more maintenance work is outsourced to non-English-speaking countries, language error may be a problem. A study of 254 maintenance personnel at nine sites in Chinese-speaking countries measured the reported incidences of seven scenarios and tested intervention effectiveness. Four of the scenarios had reported incidence of 4-5 per year, and the expected causal factors were reported. A test of interventions to work documentation revealed that participants tended to maintain a constant level of accuracy and speed to produce this level. A Chinese translation of the document was the only significant intervention, giving about a 10% speed advantage.
UR - https://www.scopus.com/pages/publications/44349120643
M3 - Conference contribution
AN - SCOPUS:44349120643
SN - 094528926X
SN - 9780945289265
T3 - Proceedings of the Human Factors and Ergonomics Society
SP - 123
EP - 127
BT - Proceedings of the Human Factors and Ergonomics Society 49th Annual Meeting, HFES 2005
Y2 - 26 September 2005 through 30 September 2005
ER -