@inbook{ce70e8c30a714263b48caee4a1d9793e,
title = "Integrating Service Quality and Human Factors",
keywords = "Human factors engineering, Importance of service quality, Integrating service quality and human factors, Service quality and human factors/ergonomics, Service quality/HFE integration",
author = "Drury, \{Colin G.\}",
year = "2010",
month = jan,
day = "4",
doi = "10.1002/9780470569627.ch21",
language = "English",
isbn = "9780470382417",
pages = "433--443",
booktitle = "Introduction to Service Engineering",
publisher = "John Wiley and Sons",
}