Insights on turnover intent in state vocational rehabilitation agencies

Background: The state vocational rehabilitation (VR) system has a long history as a leading public program serving individuals with disabilities. Hundreds of vocational rehabilitation counselors work in each of the 78 agencies representing every state and territory in the United States. However, chronic issues of employee turnover have served as a disruptor to vocational rehabilitation services while adding costs to the program for more than two decades. Turnover adds to the difficulty of maintaining a healthy work climate and serves to weaken agencies. Objective: The aim of this brief report was to characterize the turnover phenomenon in state VR agencies and provides a synopsis of research findings indicating causes for the turnover. Methods: A review and synthesis of the empirical literature presently available on turnover in state VR settings is provided. Results: Although this brief report is a synopsis of research examining the turnover phenomena presently experienced by state VR agencies, many of the reasons qualified providers of VR services are leaving have remained consistent over the past two decades. Conclusion: Recommendations are provided in an effort to support VR agency leadership in their recruitment and planning efforts to retain qualified providers.