Information processing under stress: A study of Mumbai Police first responders

Rajarshi Chakraborty; Manish Agrawal; H. Raghav Rao

doi:10.1016/j.iimb.2014.03.001

Information processing under stress: A study of Mumbai Police first responders

Rajarshi Chakraborty
, Manish Agrawal
, H. Raghav Rao

Management Science and Systems

SUNY Buffalo
University of South Florida

Research output: Contribution to journal › Article › peer-review

3 Scopus citations

Abstract

The unprecedented terrorist attacks in India on November 26, 2008 tested conventional anti-terrorism response mechanisms of the law enforcement agencies. In this study we explore the information processing that governed the first response from the Mumbai Police department towards these attacks. This study was conducted through interviews and survey with officers from two distinct groups within the department. One of these groups played a strategic role (Control Room) while the other played a tactical role (Zone 1) in shaping the early response that was critical in subduing the attacks. Our findings have been used to propose recommendations for law enforcement.

Original language	English
Pages (from-to)	91-104
Number of pages	14
Journal	IIMB Management Review
Volume	26
Issue number	2
DOIs	https://doi.org/10.1016/j.iimb.2014.03.001
State	Published - Jun 2014

Keywords

Information processing
Law enforcement
Protection Motivation Theory
Terrorism

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10.1016/j.iimb.2014.03.001

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abstract = "The unprecedented terrorist attacks in India on November 26, 2008 tested conventional anti-terrorism response mechanisms of the law enforcement agencies. In this study we explore the information processing that governed the first response from the Mumbai Police department towards these attacks. This study was conducted through interviews and survey with officers from two distinct groups within the department. One of these groups played a strategic role (Control Room) while the other played a tactical role (Zone 1) in shaping the early response that was critical in subduing the attacks. Our findings have been used to propose recommendations for law enforcement.",

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AB - The unprecedented terrorist attacks in India on November 26, 2008 tested conventional anti-terrorism response mechanisms of the law enforcement agencies. In this study we explore the information processing that governed the first response from the Mumbai Police department towards these attacks. This study was conducted through interviews and survey with officers from two distinct groups within the department. One of these groups played a strategic role (Control Room) while the other played a tactical role (Zone 1) in shaping the early response that was critical in subduing the attacks. Our findings have been used to propose recommendations for law enforcement.

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KW - Protection Motivation Theory

KW - Terrorism

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ER -

Information processing under stress: A study of Mumbai Police first responders

Abstract

Keywords

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