@inproceedings{d05ca05da89b45128612c162afdaa8a8,
title = "Human factors contributes to queuing theory: Parkinson's law and security screening",
abstract = "It is the thesis of this paper that queuing theory should take into account not just the behavior of customers in queues, but also the behavior of servers. Servers may change their behavior in response to queue length, which has implications for service quality as well as for customer waiting time. Parkinson's Law would be one explanation of any speed-up effect as queue length increases. We provide empirical evidence for this assertion in one queuing situation with high visibility and high error consequence: security screening at an airport.",
author = "Marin, \{Clara V.\} and Drury, \{Colin G.\} and Rajan Batta and Li Lin",
year = "2007",
language = "English",
isbn = "9781605600376",
series = "Proceedings of the Human Factors and Ergonomics Society",
pages = "602--606",
booktitle = "51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007",
note = "51st Annual Meeting of the Human Factors and Ergonomics Society, HFES 2007 ; Conference date: 01-10-2007 Through 05-10-2007",
}