From DQ to EQ: Understanding data quality in the context of e-business systems

Various benefits of adopting the E-Quality (EQ) framework over the Data quality (DQ) concept in the context of e-business system are discussed. The EQ framework provides a comprehensive framework for developing and evaluating e-business systems from both the information content, information presentation and delivery aspects of information quality. The three dimensions contained in the EQ framework individually and collectively address the three Web usability problems. The three dimensions also adequately capture the major concepts and constructs used in Web and hypermedia systems modeling, such as information elicitation and structuring, synchronization, human-computer interaction, information presentation, and navigation. The EQ framework can be used as a checklist by e-business system developers to help them build 'quality by design' into their systems while users can use this framework to help them comprehensively evaluate e-business systems from an information quality perspective.