EFFECTS OF A PUBLIC EMERGENCY ON CITIZENS’ USAGE INTENTION TOWARD E-GOVERNMENT: A STUDY IN THE CONTEXT OF WAR IN IRAQ

Jin Kyu Lee; Sviatoslav Braynov; H. Raghav Rao

EFFECTS OF A PUBLIC EMERGENCY ON CITIZENS’ USAGE INTENTION TOWARD E-GOVERNMENT: A STUDY IN THE CONTEXT OF WAR IN IRAQ

Jin Kyu Lee
, Sviatoslav Braynov
, H. Raghav Rao

Management Science and Systems

SUNY Buffalo

Research output: Contribution to conference › Paper › peer-review

25 Scopus citations

Abstract

The study examines the effects of a public emergency on citizens’ intention to use e-government services. Since the national disaster on September 11, 2001, the United States government has invested considerable efforts to increase homeland security and public safety. However, virtually no academic research has focused on the impact of public emergencies on e-government services. The study examines relationships between citizens’ intentions to use e-government services and factors that can influence those intentions in the context of a public emergency. The first survey was conducted in April 2003, when the second Iraq war was ongoing and the Homeland Security Advisory System’s terrorist treat level was high. The analysis of the survey results and implications of the study are presented.

Original language	English
Pages	896-902
Number of pages	7
State	Published - 2003
Event	International Conference on Information Systems, ICIS 2003 - Seattle, United States Duration: Dec 14 2003 → Dec 17 2003

Conference

Conference	International Conference on Information Systems, ICIS 2003
Country/Territory	United States
City	Seattle
Period	12/14/03 → 12/17/03

Keywords

E-government
homeland security
intention to use
public emergency
risk, trust
usefulness

Cite this

@conference{82eba1e40d9f488bb157db2949d69380,

title = "EFFECTS OF A PUBLIC EMERGENCY ON CITIZENS{\textquoteright} USAGE INTENTION TOWARD E-GOVERNMENT: A STUDY IN THE CONTEXT OF WAR IN IRAQ",

abstract = "The study examines the effects of a public emergency on citizens{\textquoteright} intention to use e-government services. Since the national disaster on September 11, 2001, the United States government has invested considerable efforts to increase homeland security and public safety. However, virtually no academic research has focused on the impact of public emergencies on e-government services. The study examines relationships between citizens{\textquoteright} intentions to use e-government services and factors that can influence those intentions in the context of a public emergency. The first survey was conducted in April 2003, when the second Iraq war was ongoing and the Homeland Security Advisory System{\textquoteright}s terrorist treat level was high. The analysis of the survey results and implications of the study are presented.",

keywords = "E-government, homeland security, intention to use, public emergency, risk, trust, usefulness",

author = "Lee, \{Jin Kyu\} and Sviatoslav Braynov and Rao, \{H. Raghav\}",

note = "Publisher Copyright: {\textcopyright} 2003, Association for Information Systems. All rights reserved.; International Conference on Information Systems, ICIS 2003 ; Conference date: 14-12-2003 Through 17-12-2003",

year = "2003",

language = "English",

pages = "896--902",

}

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T1 - EFFECTS OF A PUBLIC EMERGENCY ON CITIZENS’ USAGE INTENTION TOWARD E-GOVERNMENT

T2 - International Conference on Information Systems, ICIS 2003

AU - Lee, Jin Kyu

AU - Braynov, Sviatoslav

AU - Rao, H. Raghav

PY - 2003

Y1 - 2003

N2 - The study examines the effects of a public emergency on citizens’ intention to use e-government services. Since the national disaster on September 11, 2001, the United States government has invested considerable efforts to increase homeland security and public safety. However, virtually no academic research has focused on the impact of public emergencies on e-government services. The study examines relationships between citizens’ intentions to use e-government services and factors that can influence those intentions in the context of a public emergency. The first survey was conducted in April 2003, when the second Iraq war was ongoing and the Homeland Security Advisory System’s terrorist treat level was high. The analysis of the survey results and implications of the study are presented.

AB - The study examines the effects of a public emergency on citizens’ intention to use e-government services. Since the national disaster on September 11, 2001, the United States government has invested considerable efforts to increase homeland security and public safety. However, virtually no academic research has focused on the impact of public emergencies on e-government services. The study examines relationships between citizens’ intentions to use e-government services and factors that can influence those intentions in the context of a public emergency. The first survey was conducted in April 2003, when the second Iraq war was ongoing and the Homeland Security Advisory System’s terrorist treat level was high. The analysis of the survey results and implications of the study are presented.

KW - E-government

KW - homeland security

KW - intention to use

KW - public emergency

KW - risk, trust

KW - usefulness

UR - https://www.scopus.com/pages/publications/85138691161

M3 - Paper

AN - SCOPUS:85138691161

SP - 896

EP - 902

Y2 - 14 December 2003 through 17 December 2003

ER -

EFFECTS OF A PUBLIC EMERGENCY ON CITIZENS’ USAGE INTENTION TOWARD E-GOVERNMENT: A STUDY IN THE CONTEXT OF WAR IN IRAQ

Abstract

Conference

Keywords

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