TY - GEN
T1 - Disgruntled yet deft with iT employees who pose information security risk
AU - Amo, Laura C.
AU - Cichocki, Dianna
N1 - Publisher Copyright:
© 2019 Copyright is held by the owner/author(s).
PY - 2019/6/12
Y1 - 2019/6/12
N2 - Malicious insiders are employees who intentionally harm organizational information systems and technology. It has been shown that these types of insiders tend to be disgruntled with work, often times as a result of termination. We identify an additional source of disgruntlement that is also associated with computer abuse: dissatisfaction with information technology resources and support, or IT dissatisfaction. Using a sample of 271 working adults, we demonstrate that employees with higher IT dissatisfaction are more likely to engage in computer abuse. Moreover, the relationship is significantly stronger among employees who consider themselves as technologically competent. Our findings are robust across models with and without control variables, and when using a residual measure of IT dissatisfaction derived from negative affect. We conclude that IT dissatisfaction is a promising construct for researchers and companies to explore further in relation to information security outcomes.
AB - Malicious insiders are employees who intentionally harm organizational information systems and technology. It has been shown that these types of insiders tend to be disgruntled with work, often times as a result of termination. We identify an additional source of disgruntlement that is also associated with computer abuse: dissatisfaction with information technology resources and support, or IT dissatisfaction. Using a sample of 271 working adults, we demonstrate that employees with higher IT dissatisfaction are more likely to engage in computer abuse. Moreover, the relationship is significantly stronger among employees who consider themselves as technologically competent. Our findings are robust across models with and without control variables, and when using a residual measure of IT dissatisfaction derived from negative affect. We conclude that IT dissatisfaction is a promising construct for researchers and companies to explore further in relation to information security outcomes.
KW - Computer abuse
KW - Computer self-efficacy
KW - Dissatisfaction with organizational information technology
KW - Scale development
UR - https://www.scopus.com/pages/publications/85068757204
U2 - 10.1145/3322385.3322419
DO - 10.1145/3322385.3322419
M3 - Conference contribution
AN - SCOPUS:85068757204
T3 - SIGMIS-CPR 2019 - Proceedings of the 2019 Computers and People Research Conference
SP - 122
EP - 124
BT - SIGMIS-CPR 2019 - Proceedings of the 2019 Computers and People Research Conference
PB - Association for Computing Machinery, Inc
T2 - 56th Association of Computing Machinery Annual Computers and People Research Conference, ACM SIGMIS-CPR 2019
Y2 - 20 June 2019 through 22 June 2019
ER -