@inproceedings{1f7e58a8ce1242ce8282de5e4d473f25,
title = "Developing a framework using interpretive structural modeling for the challenges of digital financial services in India",
abstract = "Digital financial services (DFS) can expand the delivery of basic financial services to the poor through innovative technologies like mobile-phone-enabled solutions, electronic money models and digital payment platforms. By 2020, it is estimated that the mobile will have the potential to serve about 250 million people for financial services in India. Yet there remains a long way for India to go in digital finance. Realizing this, the objectives of the current research are to recognize various key challenges of DFS, to find contextual relationships between various challenges and to develop a hierarchy of challenges to promote DFS in India. The findings revealed 45 contextual relationships among the key challenges using experts' inputs. Implementing interpretive structural modelling (ISM) indicated “Lack of literacy/digital literacy (C4)” and “Universal unavailability of Internet (C8)” as the key driving challenges coming on the way of using DFS.",
keywords = "Challenges, Digital financial services, India, ISM, MICMAC, Trust",
author = "Rana, \{Nripendra P.\} and Sunil Luthra and \{Raghav Rao\}, H.",
note = "Publisher Copyright: {\textcopyright} PACIS 2018.; 22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society: Are We Ready?, PACIS 2018 ; Conference date: 26-06-2018 Through 30-06-2018",
year = "2018",
language = "English",
series = "Proceedings of the 22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society: Are We Ready?, PACIS 2018",
publisher = "Association for Information Systems",
editor = "Motonari Tanabu and Dai Senoo",
booktitle = "Proceedings of the 22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society",
address = "United States",
}