Definitional distinctions and implications for managing end user computing

Research has addressed the impact, implications, and expectations of end user computing (EUC). However, the research has generally been exploratory in nature. Definitions in this area lack consistency and thus are unclear. Further, the primary focus has been on individuals, neglecting an understanding of group dynamics in EUC activities. To address these concerns, this paper advances a more explicit definition, recognizing both development and use activities performed either individually or in groups. Previous research is mapped according to these distinctions, enabling the identification of areas in need of future study. A discussion of issues facing organizations in integrating end user computing is presented. Finally, a framework for EUC in groups is provided. This is intended to advance an understanding of the implications that group dynamics have for the management of EUC activities.