Coming to content management: Inventing infrastructure for organizational knowledge work

William Hart-Davidson; Grace Bernhardt; Michael McLeod; Martine Rife; Jeffrey T. Grabill

doi:10.1080/10572250701588608

Coming to content management: Inventing infrastructure for organizational knowledge work

William Hart-Davidson
, Grace Bernhardt
, Michael McLeod
, Martine Rife
, Jeffrey T. Grabill

Michigan State University

Research output: Contribution to journal › Article › peer-review

70 Scopus citations

Abstract

Two project profiles depict content management as inquiry-driven practice. The first profile reflects on a project for a national professional organization that began with a deceptively simple request to improve the organization's website, but ended with recommendations that ran to the very core mission of the organization. The second profile focuses on an organization's current authoring practices and tools in order to prepare for a significant change: allowing users to develop and organize content.

Original language	English
Pages (from-to)	10-34
Number of pages	25
Journal	Technical Communication Quarterly
Volume	17
Issue number	1
DOIs	https://doi.org/10.1080/10572250701588608
State	Published - 2007

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10.1080/10572250701588608

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Coming to content management: Inventing infrastructure for organizational knowledge work

Abstract

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