Classification of temporal errors in CIM systems: Development of a framework for deriving human-centred information requirements

If humans are to play important roles in maintaining the smooth operation of CIM systems, the flow of information within the system must be compatible with the human's cognitive limitations as well as with the system's performance objectives that govern human behaviour. In this paper, we propose a framework for deriving human-centred-information requirements that is based on categories of temporal errors that can potentially occur within CIM systems. Together with frameworks for error analysis proposed by Rasmussen and Reason, a taxonomy for classifying temporal errors is developed that can serve as a basis for identifying potential human errors and suggesting appropriate, design features of information support systems.