Assessment of operator trust in and utilization of automated decision aids under different framing conditions

Younho Seong; Ann M. Bisantz

doi:10.1177/154193120004400102

Assessment of operator trust in and utilization of automated decision aids under different framing conditions

Younho Seong
, Ann M. Bisantz

Undergraduate Education Office

SUNY Buffalo

Research output: Contribution to conference › Paper › peer-review

Abstract

Computerized aids may be used to support decision-making in a variety of complex, dynamic arenas. Of interest in these systems is the extent to which operators utilize and trust such systems, particularly under conditions of potential failure. A theoretical framework to describe potential factors affecting these issues, and an experiment to investigate the role of failure cause on trust and system utilization, are described. Results provide some support for factors in the theoretical framework, and also demonstrated the use of an empirically developed trust scale.

Original language	English
Pages	5-8
Number of pages	4
DOIs	https://doi.org/10.1177/154193120004400102
State	Published - 2000
Event	Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium' - San Diego, CA, United States Duration: Jul 29 2000 → Aug 4 2000

Conference

Conference	Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium'
Country/Territory	United States
City	San Diego, CA
Period	07/29/00 → 08/4/00

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10.1177/154193120004400102

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Seong, Y., & Bisantz, A. M. (2000). Assessment of operator trust in and utilization of automated decision aids under different framing conditions. 5-8. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States. https://doi.org/10.1177/154193120004400102

Seong, Younho ; Bisantz, Ann M. / Assessment of operator trust in and utilization of automated decision aids under different framing conditions. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States.4 p.

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title = "Assessment of operator trust in and utilization of automated decision aids under different framing conditions",

abstract = "Computerized aids may be used to support decision-making in a variety of complex, dynamic arenas. Of interest in these systems is the extent to which operators utilize and trust such systems, particularly under conditions of potential failure. A theoretical framework to describe potential factors affecting these issues, and an experiment to investigate the role of failure cause on trust and system utilization, are described. Results provide some support for factors in the theoretical framework, and also demonstrated the use of an empirically developed trust scale.",

author = "Younho Seong and Bisantz, \{Ann M.\}",

year = "2000",

doi = "10.1177/154193120004400102",

language = "English",

pages = "5--8",

note = "Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium' ; Conference date: 29-07-2000 Through 04-08-2000",

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Seong, Y & Bisantz, AM 2000, 'Assessment of operator trust in and utilization of automated decision aids under different framing conditions', Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States, 07/29/00 - 08/4/00 pp. 5-8. https://doi.org/10.1177/154193120004400102

Assessment of operator trust in and utilization of automated decision aids under different framing conditions. / Seong, Younho; Bisantz, Ann M.
2000. 5-8 Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States.

Research output: Contribution to conference › Paper › peer-review

TY - CONF

T1 - Assessment of operator trust in and utilization of automated decision aids under different framing conditions

AU - Seong, Younho

AU - Bisantz, Ann M.

PY - 2000

Y1 - 2000

N2 - Computerized aids may be used to support decision-making in a variety of complex, dynamic arenas. Of interest in these systems is the extent to which operators utilize and trust such systems, particularly under conditions of potential failure. A theoretical framework to describe potential factors affecting these issues, and an experiment to investigate the role of failure cause on trust and system utilization, are described. Results provide some support for factors in the theoretical framework, and also demonstrated the use of an empirically developed trust scale.

AB - Computerized aids may be used to support decision-making in a variety of complex, dynamic arenas. Of interest in these systems is the extent to which operators utilize and trust such systems, particularly under conditions of potential failure. A theoretical framework to describe potential factors affecting these issues, and an experiment to investigate the role of failure cause on trust and system utilization, are described. Results provide some support for factors in the theoretical framework, and also demonstrated the use of an empirically developed trust scale.

UR - https://www.scopus.com/pages/publications/85214052133

U2 - 10.1177/154193120004400102

DO - 10.1177/154193120004400102

M3 - Paper

AN - SCOPUS:85214052133

SP - 5

EP - 8

T2 - Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium'

Y2 - 29 July 2000 through 4 August 2000

ER -

Seong Y, Bisantz AM. Assessment of operator trust in and utilization of automated decision aids under different framing conditions. 2000. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States. doi: 10.1177/154193120004400102

Assessment of operator trust in and utilization of automated decision aids under different framing conditions

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