An experimental investigation of Web-based information systems success in the context of electronic commerce

Edward J. Garrity; Bonnie Glassberg; Yong Jin Kim; G. Lawrence Sanders; Seung Kyoon Shin

doi:10.1016/j.dss.2004.06.015

An experimental investigation of Web-based information systems success in the context of electronic commerce

Edward J. Garrity
, Bonnie Glassberg
, Yong Jin Kim
, G. Lawrence Sanders
, Seung Kyoon Shin

Management Science and Systems

Canisius College
Miami University
State University of New York Binghamton University
University of Rhode Island

Research output: Contribution to journal › Article › peer-review

114 Scopus citations

Abstract

In this paper, we examined Web-based information systems (WIS) success and focused on User Satisfaction in the context of a consumer purchasing decision. The results indicate strong support for the research model consisting of three fundamental User Satisfaction components: Task Support Satisfaction (TSS), Decision Support Satisfaction (DSS), and Interface Satisfaction. The model explains approximately 50% of the variance in users' intention to use Web-based information systems. It is concluded that Decision Support Satisfaction plays an important role in Web-based information systems success. In light of these findings, implications for theory and practice are discussed.

Original language	English
Pages (from-to)	485-503
Number of pages	19
Journal	Decision Support Systems
Volume	39
Issue number	3
DOIs	https://doi.org/10.1016/j.dss.2004.06.015
State	Published - May 2005

Keywords

Electronic commerce success metrics
Information systems success
Partial least squares
Technology acceptance model
User satisfaction
Web information systems

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10.1016/j.dss.2004.06.015

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title = "An experimental investigation of Web-based information systems success in the context of electronic commerce",

abstract = "In this paper, we examined Web-based information systems (WIS) success and focused on User Satisfaction in the context of a consumer purchasing decision. The results indicate strong support for the research model consisting of three fundamental User Satisfaction components: Task Support Satisfaction (TSS), Decision Support Satisfaction (DSS), and Interface Satisfaction. The model explains approximately 50\% of the variance in users' intention to use Web-based information systems. It is concluded that Decision Support Satisfaction plays an important role in Web-based information systems success. In light of these findings, implications for theory and practice are discussed.",

keywords = "Electronic commerce success metrics, Information systems success, Partial least squares, Technology acceptance model, User satisfaction, Web information systems",

author = "Garrity, \{Edward J.\} and Bonnie Glassberg and Kim, \{Yong Jin\} and Sanders, \{G. Lawrence\} and Shin, \{Seung Kyoon\}",

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AU - Glassberg, Bonnie

AU - Kim, Yong Jin

AU - Sanders, G. Lawrence

AU - Shin, Seung Kyoon

PY - 2005/5

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AB - In this paper, we examined Web-based information systems (WIS) success and focused on User Satisfaction in the context of a consumer purchasing decision. The results indicate strong support for the research model consisting of three fundamental User Satisfaction components: Task Support Satisfaction (TSS), Decision Support Satisfaction (DSS), and Interface Satisfaction. The model explains approximately 50% of the variance in users' intention to use Web-based information systems. It is concluded that Decision Support Satisfaction plays an important role in Web-based information systems success. In light of these findings, implications for theory and practice are discussed.

KW - Electronic commerce success metrics

KW - Information systems success

KW - Partial least squares

KW - Technology acceptance model

KW - User satisfaction

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An experimental investigation of Web-based information systems success in the context of electronic commerce

Abstract

Keywords

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