Algorithms for a facility location problem with stochastic customer demand and immobile servers

This paper studies a facility location problem with stochastic customer demand and immobile servers. Motivated by applications to locating bank automated teller machines (ATMs) or Internet mirror sites, these models are developed for situations in which immobile service facilities are congested by stochastic demand originating from nearby customer locations. Customers are assumed to visit the closest open facility. The objective of this problem is to minimize customers' total traveling cost and waiting cost. In addition, there is a restriction on the number of facilities that may be opened and an upper bound on the allowable expected waiting time at a facility. Three heuristic algorithms are developed, including a greedy-dropping procedure, a tabu search approach and an ε-optimal branch-and-bound method. These methods are compared computationally on a bank location data set from Amherst, New York.